Contact Us

Get in touch for a free consultation and quote

Inquiry Guide

What to include when contacting Springvive

A clear inquiry helps the sales and engineering team recommend the right chiller, tub, accessory set, or OEM configuration faster. Use the notes below when you write to Springvive by form, email, phone, or WhatsApp. A complete message usually lets the team answer with a model recommendation, estimated production path, and follow-up questions in one reply instead of several short exchanges.

For product quotations, include the application, water volume, target temperature, quantity, destination country, and whether you need heating, UV, ozone, WiFi control, or custom branding.
For OEM/ODM projects, Springvive can discuss logo placement, shell color, packaging, screen style, plug standard, documentation, and sample timelines before mass production.
For after-sales questions, share the product model, operating environment, water temperature, photos or videos, and order details so the support team can respond with practical guidance.
For distributor or private-label cooperation, include the target market, expected annual volume, preferred product family, certification needs, and whether you require cartons, manuals, labels, or accessories with your brand.
For urgent projects, state the required delivery date, shipping destination, preferred transport method, and whether you can accept an existing model while the custom version is prepared.
For technical selection, include ambient temperature, tub or tank size, insulation condition, water-change routine, filtration plan, and whether the chiller will run indoors, outdoors, or in a high-humidity room.

What happens after you send a message

Springvive reviews the product family, quantity, destination, and technical requirements first. Sales can then confirm whether a standard cold plunge chiller, an all-in-one tub, an industrial water chiller, or an OEM/ODM design is the right starting point. If engineering details are needed, the team may ask for photos, drawings, voltage information, room conditions, or target water temperature before preparing the final quote.

Company: Foshan Springvive Equipment Co., Ltd., founded in 2011 in Foshan, Guangdong, China.
Factory reference: 5,000+ sqm production facility and 100+ team members supporting R&D, manufacturing, quality checks, and export service.
Main product families: 0.3HP to 5HP chillers, cold plunge chillers, all-in-one ice bath tubs, pool cooling systems, agricultural chillers, and industrial water chillers.
Common buyer details: destination country, voltage, plug standard, order quantity, target water temperature, tub volume, logo needs, carton requirements, and shipping term.
Contact channels: website form, sales@springvivechiller.com, phone +86 15767911919, and WhatsApp +86 15767911919.
Typical B2B users: gyms, spas, wellness centers, clinics, hotels, distributors, recovery studios, hydroponic farms, pool operators, and industrial cooling teams.

Model range references: 0.3HP, 0.6HP, 0.8HP, 1HP, 1.5HP, 2HP, 3HP, and 5HP chillers.

Temperature references: 0°C, 3°C, 10°C, 20°C, 45°C, and stable recovery-room operation for repeated daily sessions.

Capacity references: 300L, 500L, single-person tubs, 2-person tubs, pool loops, hydroponic tanks, and industrial water loops.

Business references: Foshan, Guangdong, China, 2011 founding year, 5,000+ sqm factory, 100+ staff, 40+ export countries, and B2B OEM/ODM support.

Cold plunge checklist: 300L tub, 500L tub, 3°C target, 10°C target, 20°C inlet water, indoor room, outdoor room, gym, spa, clinic, hotel.

Commercial chiller checklist: 1HP, 1.5HP, 2HP, 3HP, 5HP, 8-hour operation, 12-hour operation, 24-hour operation, pump flow, filter access.

Export checklist: Foshan port, Guangzhou, Shenzhen, EXW, FOB, CIF, DDP, 220V, 110V, EU plug, US plug, UK plug, AU plug.

Company checklist: Springvive, Foshan Springvive Equipment Co., Ltd., Guangdong, China, sales@springvivechiller.com, +86 15767911919.

Document checklist: quotation sheet, proforma invoice, packing list, user manual, warranty note, spare-parts list, carton size, gross weight, net weight, HS code, 1 sample unit, 50-piece MOQ discussion, 30-day production target, and 12-month warranty confirmation.

For a first quotation, Springvive can usually start from product family, horsepower, water volume, destination country, and quantity. A buyer who sends photos, room size, target temperature, and voltage can receive a more practical recommendation than a buyer who only writes asking for price.

For sample orders, the discussion should include sample lead time, payment term, packing method, logo trial, manual language, spare filters, plug type, and whether the sample needs to match the final retail carton. This keeps the sample close to the future bulk order.

For bulk orders, buyers can ask the team to confirm production schedule, carton dimensions, gross weight, pallet quantity, inspection timing, spare-parts set, shipping mark, and export documents. These points are useful for distributors, gyms, spas, hotels, and recovery studios planning an opening date.

For after-sales communication, record the serial number, model, installation photos, water temperature, ambient temperature, cleaning history, filter status, pump flow, and any alarm code. Clear evidence helps the service team judge whether the issue is setup, maintenance, accessory wear, or a part that needs replacement.